It said 100% trip cancellation was covered. We took out annual travel insurance with cover wise, underwritten by AXA. © 2020 Trustpilot, Inc. All rights reserved. Log In; Sign Up; Menu . Axa car insurance quotes can be obtained on their website. my accommodation3. Happy to take your annual payment for 11 years but when it comes to a claim you’re worthless to them.They keep making up their own ‘rules’ one week it’s because of this reason, the following ‘actually It’s due to this reason’ if they could see from our end what a farce their company is, they’d laugh at themselves. When we receive a visitor or someone back home we usually ask “How was your journey?” as almost by default, we want to know if the journey was satisfactory for that person. Defective vehicle. Your baggage can get lost or stolen, your flight gets canceled or you get ill or even injured. We passed on providers like AXA, whose reps came across as impatient to make a sale and pushed for our personal details before answering our questions. We assessed how important each individual element is when choosing and using a travel insurance policy, and weighted it accordingly, to calculate our total policy score. Seamless claim submission experience via AXA Travel Insurance Online Claim with 4-Star Customer Satisfaction Rating. She did not ask me to amend my review, which was nice, and she advised that they would use it as part of their improvement process. Then without any fuss, just a few emails with all the documentary proof, Axa paid out for the whole of the price of our two Qatar tickets home less the refund from Singapore Airlines. Perhaps it is an unfortunate oversight. AXA Wanderlust is an affordable and flexible travel insurance with 3 plans and many unique add-ons to provide you the best travel coverage in Singapore Avoid them. my travel2. 42,326. Review Score. Your experience can help others make better choices. Mine is through a Lloyds Bank premier card. Customer service is without doubt the worst I have experienced and the lies told are just a joke . Bharti AXA Travel Insurance Reviews. Would give 0 stars if I could. More about AXA travel insurance. La souscription aux Assurances Voyages est réservée aux personnes résidant en France Métropolitaine (Corse incluse), Guadeloupe, Guyane, Martinique, Mayotte, La Réunion. In 2014, it was named Interbrand’s leading global insurance brand for a sixth consecutive year. AXA Insurance Reviews. During this period, I was asked to renew my Annual Policy with them at a massive increase!! The first two claims were settled almost immediately, the cruise claim took around 6wks to settle but of course all travel insurers are currently inundated with Covid 19 claims. 3.9. www.a xa.co.uk. Customer service is without doubt the worst I have experienced and the lies told are just a joke . AXA Reviews 3,890 • Great . it enables you to choose from a plethora of offers and benefits and customize your plan appropriately. There’s no annual or multi-plan option, so frequent travelers are out of luck. In crisis, they give no assurance and avoid at billing times. Benefits. | Read 21-40 Reviews out of 174 If i could give 0 stars i wouldEven with insurance they haven't been able to help me with a refund for1. AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide and over 50 years of experience in the travel insurance industy. AXA charged me exorbitant premium on travel insurance, which I happily paid, because I was under the impression that they have a customer friendly refund policy just in case the trip is cancelled for whatever reasons. After trying to claim for the first time they did everything to try and not give you any compensation. At AXA we work hard to provide the best service possible to our customers. Mine is through a Lloyds Bank premier card. AXA offers four travel insurance plans with varying levels of coverage, so one is bound to meet the needs of the occasional traveler. Very poor travel insurance. Customers rated AXA Assistance USA. Well, that depends on the plan you’re selecting and your needs. So frustrating! I tried to register a claim for £1,550 at the beginning of April and have not heard back after 90 days apart from automated promises to get back to me in 30 days. AXA Insurance has collected 882 reviews with an average score of 2.57. Read 162 customer reviews of the Axa Travel Insurance & compare with other Travel Insurance at Review Centre: Page 7. We had to buy two very expensive flights home with Qatar Airways. I can only suggest that you avoid this company. So I cancelled my flights based on that advice rather than transferring them to a different destination. Took out AXA insurance policies with 2 TUI holidays subsquently cancelled, they have refused to refund the policies or move them to a new holiday. Avoid them. On Reviews.co.uk, Axa as a whole has a rating of 3.06 out of 5 based on over 550 reviews, with 53% of reviewers recommending the company. AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry. I had my villa booking cancelled by the owner so called Axa to get advice as to whether I could claim for the cost of my flights if I cancelled them and was told I could as I could no longer take the holiday. Phone lines you will be waiting for 2 hours to speak to someone only for them to hang up on you!! If i could give 0 stars i wouldEven with insurance they haven't been able to help me with a refund for1. My husband was furloughed in March and then made redundant in August. To measure our success, we have partnered with Feefo that operates independently of AXA. AXA Travel Insurance: What You Need to Know AXA's travel insurance plans, the "Essential" budget plan and the "Comprehensive" premium plan, exhibit decent value for money, higher-than-average coverage with particularly good protection against personal accident/death, and somewhat erratic pricing compared to competing plans that tends to vary depending on trip destination and duration. So we were only out of pocket the insurance excess for the whole sorry saga. Emma by AXA app allows you to manage your policies by offering access to digital insurance services, stay healthy with wellness companion and stay well-informed with our health articles, symptom checker and oxford VR. Took out AXA insurance policies with 2 TUI holidays subsquently cancelled, they have refused to refund the policies or move them to a new holiday. If you’re going to get travel insurance insurance with AXA then you’re not getting anything covered. Unfortunately for them, I have now decided to move my case to the Financial Ombudsman, where they will be under dispute and they will be forced to reply. After two months waiting they said compensation is less than excess so nothing was paid out. In the fine print, quarantine is a triggering event for coverage. My claim went on for months until I gave up. Appauling, one of the few companies making profit our of Covid-19. I contacted AXA about a claim and they said that Covid isn't covered under my policy and that all the vendors (hotel, airline, travel company) are responsible to refund me.I travel at least twice a year internationally and I will NEVER use AXA again. AXA travel insurance provides roadside assistance and covers the onward journey and return of the vehicle. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. A certificate proving you are insured will be available immediately, meaning you can get on with your application. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. Case number C22119893I selected AXA Coverwise for my insurance following a recommendation on Martin Lewis’ Money Saving Expert website and their high Defaqto rating. Determined from 4793 customer opinions. In Singapore the company is also known for its comprehensive car and health insurance options. A certificate proving you are insured will be available immediately, meaning you can get on with your application. The company offers healthcare, investment and insurance products, including car and van insurance, travel insurance and breakdown cover. AXA Insurance Reviews. I have heard they are in financial trouble and the best news yet it would be wonderful to see them go into liquidation . AXA's travel insurance plans, the "Essential" budget plan and the "Comprehensive" premium plan, exhibit decent value for money, higher-than-average coverage with particularly good protection against personal accident/death, and somewhat erratic pricing compared to competing plans that tends to vary depending on trip destination and duration. We had to cancel our holiday as we really couldn't afford to go if my husband wasn't working. Very poor service,wouldn't let me claim against a cancelled flightnever will take insurance with them again. Defaqto. After many emails Singapore Airlines refunded us part of our ticket price. PLEASE STAY AWAY FROM AXA TRAVEL INSURANCE OR ANY OTHER INSURANCE PRODUCTS THEY OFFER!!!! Get up to 40%* off and S$300 GrabFood vouchers. AVOID AXA AT ALL COSTSAbsolutely abysmal. After two months waiting they said compensation is less than excess so nothing was paid out. Choose a plan that most fits your needs and travel style. Feefo contact our customers directly to gather genuine, impartial customer reviews, either good or bad. After submitting info within 2 days & waiting 2 weeks we were asked to fill in their form & resend. You can also write your Axa travel insurance review too! View all reviews for AXA Assistance USA. It took over 9 weeks for a response and when you tried to speak to someone they would direct you to a form which is so long and irrelevant it almost feels like they are hoping people will give up and stop asking for a refund.Please do not use this insurance provider, even if they do offer competitive rates, its not worth it. They make up their own rules for your policy, Horrible and non-existent (literally) customer service, No response at time of discharge of hospital and make excuses at claim times, Appalling service even in these desperate times.